Refund Policy
This Refund Policy applies to all purchases from Yemi Store made through MuntijPro. All refunds are administered under the MuntijPro Refund Policy and the MuntijPro Terms of Service (Section 10, Refunds, Chargebacks, and Disputes). Where this policy and MuntijPro's platform Terms differ, the platform Terms prevail.
How refunds work by product type
- Digital products (downloads, e-books, templates, courses, memberships, tickets, subscriptions, streams, forms, and invoices): you may request a refund within MuntijPro's standard release window, currently 1 days from the date of purchase.
- Physical products: you may request a refund within 3 days of confirming delivery, or within 10 days of the date we mark the order as delivered. If delivery is never confirmed, funds may be released automatically after 30 days.
- Services and bookings: you may request a refund until the service is confirmed or started. Once a service has been confirmed or delivered, it is not refundable.
When a refund cannot be issued
- Once the relevant refund window above has passed.
- Once funds for the order have been released to the seller by MuntijPro.
- For digital products that have been accessed, downloaded, or consumed, where the law allows.
- Where a request is connected to fraud, abuse, or a violation of MuntijPro's Terms.
How to request a refund
- Open your MuntijPro order and submit a refund request, or email us.
- Include your order number and the reason for your request.
- We will review your request and respond as quickly as possible. MuntijPro may mediate, and the outcome may depend on platform review, payment-gateway rules, and applicable law.
Chargebacks and disputes
Please contact us before opening a chargeback. Chargebacks and disputes may trigger account review and payout holds under MuntijPro's Terms. We cooperate fully with MuntijPro's dispute process and provide order records when required.
Questions about this policy? Contact yemi store email on the store footer.